Complaints
procedure.

Last updated 14 August 2026

1. Tell us about it

Please email affinixautos@outlook.com with your name, a contact number, the vehicle or service involved and a clear description of your concern. You can also write to us using the contact details in the footer.

2. We acknowledge your complaint

We will acknowledge your message, review the relevant records and contact you if we need more information. We aim to respond as promptly as possible and keep communication clear throughout.

3. We investigate and respond

The owner will review what happened, speak with anyone involved where appropriate and explain the outcome and any practical action we can take. If we cannot resolve the matter immediately, we will tell you what happens next.

4. If you remain unhappy

Reply to the outcome email with any further information you would like us to consider. We will review the response and confirm our final position in writing.

Keep a record

Please keep copies of messages and any supporting documents. We handle complaint information only for responding to the matter and maintaining appropriate business records.